KJ's Response to the COVID Virus

by Connor Creighton March 18, 2020 3 min read

1 Comment

KJ's Response to the COVID Virus

To Our Valued Clients,

As many of you know, the COVID crisis in just a short couple of weeks has dramatically changed our world and how we interact with it.

At KJ, we have been keeping a close eye on events and words from our provincial and federal leaders. Amongst the staff and management, we have been trying to decide what is the best course of action going forward.

In the best interest of our clients, our staff and their families,

We have decided that we will be closing the doors to our store starting on Thursday, March 19. We are going to be OPEN FOR BUSINESS, but will be operating in a different manner. Our new hours will be Monday to Friday 11:00am to 5:00pm and closed on Saturday and Sunday.

 

Here is how we are going to try and serve you the best way we can, and still ensure the safety of our community:

-   Our online store will continue to be open. We will be shipping orders from our e-commerce platform (located at www.kjurbanwinery.com) as per normal and will be offering FREE LOCAL DELIVERY. We will personally deliver any orders within Guelph for free. We will be delivering on Tuesdays and Fridays. The hours for delivery will be between 1:00pm and 3:00pm on both those days.

-   We will continue to offer “in-store” pickup for online sales, but it will operate in a hybrid fashion. In order to adhere to the Provinces “social distancing” initiative, we ask that people coming to pick up orders call when they are outside the door, we will then place their order outside.

-   If you would prefer to not use our online store, we will also be taking orders over the phone as well with a type of “Concierge service” whether you are at home or in our parking lot. Call us at 519-824-1624 and we can process your order over the phone.

-   We are unable to offer wine sales on our online shop.  For more details on how to order wine, please phone us and we can discuss available options. 

 

Wine Bottling Customers

-   We know many of you have wine here that you would like to get bottled.

-   At this time, we would prefer to not be bottling wine, however, if you would like to have your batch bottled. We can bottle it for you with new bottles. Even though there is a cost to purchase new bottles, we have decided to offer them for 20% off to those clients that would like to take advantage.

 

CO2 Program

-   The CO2 program that is offered here at KJ is also going to see some temporary changes.  Customers that are looking to get refills and exchanges, may be delayed based on our suppliers availability. Unfortunately due to delays / interruptions in the supply chain, this is the only information that we can offer at this time.  As more information becomes available, we will most certainly share it with you at that time.

 

We sincerely apologize for all the inconvenience that these changes may have, however we feel that doing our part for our community is important and we greatly look forward to the time we will all be able to return to business as usual. 

 

Thank you to everyone, and please stay safe,

The Staff at KJ


1 Response

Bas Eijsink
Bas Eijsink

March 25, 2020

Hi,

do you normally buy back used carboys?

And if so, will you in the future again?

I have a few spare carboys that I would like to get rid off at some point.

Thanks in advance

Bas

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